In 2015, long before COVID-19 made video visits with your doctor a routine part of daily life, I helped build one of the first nationwide, direct-to-consumer telehealth companies. At the time, people honestly thought we were crazy. The mainstream medical establishment didn't see the vision yet. But I looked at the industry and saw a massive, glaring gap: patients were struggling to access quality healthcare on their own terms, and technology was the obvious bridge to close that gap .

We proved the skeptics wrong. Telehealth became mainstream, and the world caught up, but the story isn’t over. In the last few years, as virtual care exploded, a new problem emerged. Telehealth solved the convenience issue, but it didn't solve the quality issue. Much of virtual care turned into a prescription assembly line—quick, transactional clicks that left both patients and doctors feeling frustrated.

So, we are back at it again. We looked around and saw that the best medical care available was only available to the ultra-wealthy: concierge care. A doctor and care team that actually knows you, listens to you, and cares about you. So this time, our mission is even more ambitious: we are delivering true, high-touch concierge care to all those who want it, and it is all made possible by revolutionary artificial intelligence.

The Secret Frustration of the Modern Doctor

To understand why we built Prosper Medical, you have to understand what it actually feels like to practice medicine in America today from a clinical perspective.

Most doctors enter this field because they want to make meaningful, human connections with patients and positively impact people’s lives. Instead, the health care system forces us to diagnose, prescribe, and move on; without giving patients the time and consideration they need and deserve.

As a physician in the traditional system, your mind is constantly fractured by administrative noise. While you are trying to listen to a patient, you are simultaneously trapped thinking:

• "Am I checking off all the right arbitrary boxes to satisfy this insurance company?"

• "Is the medication I’m about to prescribe going to cost this patient $2,000 out-of-pocket at the pharmacy counter tomorrow?"

• "Did I actually manage to piece together their entire medical history from fragmented files before I have to rush off to my next 15-minute slot?"

The system forces doctors to spend more time charting and fighting bureaucracy than actually listening to and caring for the person sitting in front of them. It is burning out physicians, and it is failing patients.

Reinvigorating the Patient-Doctor Relationship

At Prosper Medical, we believe the relationship between patient and doctor is paramount. We aren't fostering the relationship by asking doctors to work harder or patients to pay thousands in hidden fees. We are doing it by using smart, integrated AI technology to strip away the administrative weight that holds medicine back.

We built Prosper around four core pillars to protect the sanctity of the doctor-patient relationship:

• Ironclad Data At Our Fingertips: Our providers don’t guess. We built tools that allow our doctors to instantly retrieve a patient's historical medical records from local health systems, giving us a full, uninterrupted picture of your health journey from day one.

• AI that Handles the Busywork: We leverage cutting-edge technology that takes care of charting, prior authorizations, and data organization behind the scenes. This allows our doctors to spend less time clicking and more of their time looking at you, listening, and thinking critically.

• A Relentless Care Concierge Team: Our clinical team doesn't have to worry about the logistics of prescription costs or referrals because we have a dedicated Care Concierge team backing us up and enabled with AI tooling to make navigating the health care system a breeze. They do the heavy lifting—sourcing affordable medications, handling prior authorizations, and guiding patients to the best specialists.

• Continuous, Direct Access: Health doesn't stop when a video call ends. Our patients can directly chat with their doctor or the Prosper AI through the app, allowing for continuous follow-ups, real-time adjustments, and true peace of mind.

The Next Frontier of Healthcare

When we pioneered nationwide telehealth, we wanted to make seeing a doctor easy. Now, with Prosper Medical, we want to make having a doctor meaningful again.

By combining brilliant clinical minds with transformational AI technology and a seamless support system, we are delivering healthier, happier, and longer lives to our patients. This is healthcare the way it was always meant to be practiced. Prosperity For All.